Premier Concierge Service Program
Our Premier Concierge Service Program provides security officers with advanced training in customer service and hospitality.
The security officer is often the first person customers and visitors encounter at a property, and interaction with the security officer strongly influences perceptions of the service experience. Concierge security officers enforce property rules while serving as ambassadors of the client's unique environment and culture. Andrews International (AI) staffs many properties with concierge security officers who deliver a blend of security and hospitality services to maintain safe and secure environments while also reflecting favorably on our clients.
We follow stringent employee recruitment and screening procedures to select concierge officers who are naturally suited to customer service, including men and women from hospitality backgrounds. Through candidate interviews, background checks, and classroom interaction, our hiring and training managers evaluate each individual's communication skills, personal history, attitude, and appearance. Candidates with essential skills and characteristics to excel as concierge security officers go on to complete training in the art of customer service. AI training for Premier Concierge Service includes lessons on the following:
- The various duties of a concierge
- The unique dual role of a security officer/concierge
- Adopting the mindset of a customer service expert
- Identifying customers' needs
- Exceeding customers' expectations
- Techniques for handling difficult customers
From customizable templates for reservations, directions, service requests, and other services to distinguished uniforms featuring navy blazer, trousers and French blue shirt, we have the resources and expertise to implement Premier Concierge Service Programs in any industry and setting.
- Retail/mixed use properties
- Gated or secured residential communities
- Businesses, including parking garages
- Medical complexes
- Sports/recreation facilities
- Tourist attractions
- Cultural/religious institutions
- Government entities
In the course of performing their duties, our concierge officers often become part of the staffing "family" at the properties where they are assigned, providing a warm reception for client employees and customers and offering a helping hand when needed, while ensuring safety and security through processes defined by industry best practices, supported by leading technology, and backed by proven performance management programs.
For more information, please contact the Andrews International office near you.
About Andrews International, Inc.
Andrews International, Inc., headquartered in Los Angeles, California, is an industry-leading full service provider of security and risk mitigation services. Through local offices in the United States and Latin America and nearly 150 strategic partners around the world, the company provides security services to a wide range of business sectors in all 50 states and internationally to many of the Fortune 500. The firm's portfolio of services includes uniformed security, consulting and investigations, personal protection, special event security, training, alarm monitoring and response, and disaster and emergency response services. For more information, please visit the Andrews International website at www.andrewsinternational.com.