Hotel & Hospitality
We work closely with hotel establishments to create customized security programs that focus on guest relations, advance planning, and preparation for all contingencies.
Andrews International (AI) understands the pressure on hotel managers to provide safe and secure environments and superior customer service for guests and visitors, while at the same time ensuring optimization of resources for the best value.
The hotel and hospitality industry hosts unique security challenges that require innovative risk management solutions. Hotel security programs must effectively protect hotel property and personnel as well as guests and vendors – and their property.
AI's Hotel Security/Concierge program is designed to meet the needs of hotel and hospitality clients with industry-specific, quality security programs that provide professional planning, prevention, and protection, taking security and safety needs, enterprise objectives, and cost effectiveness into consideration.
With best practices drawn from security programs in place at hotel properties throughout the United States, our approach to security delivers enhanced customer service and discreet but effective security.
With our specialized programs, you can fine-tune your security posture to reflect and complement the image you wish to portray to your guests and the general public, while maintaining the security presence required to mitigate risk and liability.
Our approach to hotel security is comprehensive, focusing on threat assessments, situation analysis, and proactive planning to identify and mitigate potential risks. A combination of the right people, processes, and technology ensures effective and efficient security services aligned with the culture of your establishment.
Our hotel and hospitality program features a full range of traditional and value-added services:
- Entrance greeter and access control positions
- Facility protection and patrols
- Guest/visitor monitoring and assistance
- Customer service and concierge duties
- Parking enforcement
- CPR/First Aid/AED
- Room delivery service (invoices/newspapers)
- Security command center monitoring
- Crisis management and emergency/unusual event response
- Incident analysis and reporting
- Special event security for on-site conferences and events
Our selection methods and training programs ensure that our officers meet stringent employment qualifications and are competent to perform their assigned duties. Digital posting of job openings helps us to reach many candidates from customer service and hospitality backgrounds who otherwise might not be exposed to opportunities in the security profession. Our customized training programs for hotel and hospitality industry clients have communications, courtesy, and concierge-level customer service at the core.
AI's integrated workforce management systems provide streamlined functionality and built-in checks and balances for scheduling, invoicing, and payroll. With advanced technology at their fingertips, company supervisors and managers spend less time on administrative tasks and more time focusing on safety, security, and customer service.
For more information, please contact the Andrews International office near you.
About Andrews International, Inc.
Andrews International, Inc., headquartered in Los Angeles, California, is an industry-leading full service provider of security and risk mitigation services. Through local offices in the United States and Latin America and nearly 150 strategic partners around the world, the company provides security services to a wide range of business sectors in all 50 states and internationally to many of the Fortune 500. The firm's portfolio of services includes uniformed security, consulting and investigations, personal protection, special event security, training, alarm monitoring and response, and disaster and emergency response services. For more information, please visit the Andrews International website at www.andrewsinternational.com.