Technology

Incident Management System

Identify and respond in real-time with Incident Management System

Incident Management System (IMS) empowers security personnel to report incidents from the field, trigger instant notifications, and efficiently capture key incident data, while also making sophisticated incident tracking and analysis simple.

Andrews International (AI) developed IMS to give employees and customers a user-friendly application for real-time incident reporting, rapid notifications, and advanced tracking and analysis. Incident reports are submitted from the field by PC or Android device. Alerts are transmitted by e-mail, voice, and text, in accordance with established notification protocols. Officers are prompted to capture key incident data on the scene, with system prompts ensuring subsequent follow-up and full supporting documentation.

Key Benefits of IMS

  • User-friendly interface – operate with easy dashboard look and feel
  • Flexible application – submit incidents from PC or Android communications device
  • Comprehensive reporting – attach pictures, audio, and video to incident reports
  • Customizable alert process – choose e-mail, voice, and/or text messaging
  • Full-featured reporting – analyze incident trend data in chart and graph format

Dashboard interface gives the user quick access to recent, open, and unapproved incidents requiring follow up.

Trend Analysis – compares incident categories and types for two selected time periods.

Basic Incident Analysis presents top 20 incidents by type for selected time period.

About Andrews International, Inc.

Andrews International, Inc., headquartered in Los Angeles, California, is an industry-leading full service provider of security and risk mitigation services. Through local offices in the United States and Latin America and nearly 150 strategic partners around the world, the company provides security services to a wide range of business sectors in all 50 states and internationally to many of the Fortune 500. The firm's portfolio of services includes uniformed security, consulting and investigations, personal protection, special event security, training, alarm monitoring and response, and disaster and emergency response services. For more information, please visit the Andrews International website at www.andrewsinternational.com.

Andrews International. Inc.
455 N. Moss Street
Burbank, CA 91502
Tel: 818-487-4060
Fax: 818-487-4061

 

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