Consistent, effective customer communication with Responsive Management
Andrews International' Responsive Management system ensures client communication on schedule and management follow-up as promised.
Keeping in touch with our customers is top priority, and Responsive Management ensures that we do just that. Responsive Management is a client communications platform that minimizes customer service issues and reinforces a strong client-manager relationship at the local level. With built-in accountability, Responsive Management provides checks and balances for client communications, ensuring our project managers communicate with clients on a set schedule, are receptive to concerns and feedback, and follow up with appropriate action. A meeting summary is produced through the system after each scheduled meeting, and the client is asked to review and confirm satisfaction in several areas. Any negative feedback is escalated to senior management, making Responsive Management not only a communication driver, but a powerful motivator to sustain exceptional performance and continuous improvement.
Key Benefits of Responsive Management
- Supports communications – Cultivates open, productive client relationships through scheduled contacts and meetings
- Improves service – Reduces number of service issues by early identification and follow up, resulting in timely root cause corrective action and continuous improvement
- Enforces accountability – Mandates project attention through built-in checks and balances and escalation procedures
- Informs management – Documents customer feedback and follow up actions for subsequent analysis and improvement of management practices
Through the Responsive Management system, every six months, we issue client satisfaction surveys that serve as another performance management tool.
Built-in checks and balances ensure customer communication and follow-up on identified account needs.
About Andrews International, Inc.
Andrews International, Inc., headquartered in Los Angeles, California, is an industry-leading full service provider of security and risk mitigation services. Through local offices in the United States and Latin America and nearly 150 strategic partners around the world, the company provides security services to a wide range of business sectors in all 50 states and internationally to many of the Fortune 500. The firm's portfolio of services includes uniformed security, consulting and investigations, personal protection, special event security, training, alarm monitoring and response, and disaster and emergency response services. For more information, please visit the Andrews International website at www.andrewsinternational.com.